Bloom Therapy

Frequently Asked Questions

Yes! We certainly do work with children and intact half of our client population is children, because we are passionate about working with whole families. Our process is a little different though when booking in your child, as we like to meet with each child’s caregivers alone for the first appointment. This caregiver appointment gives us a chance to gather information about history, but also create a collaborative plan about the best way forward. Importantly, it’s also an opportunity for us to provide support to the caregivers, who are often missed in therapy processes.

We approach family work from the perspective that if we can support an entire family unit, then the change occurs within the family, than than being isolated to the individual, which means it’s more sustainable, and longer lasting.

Medicare rebates are available to clients with a Mental Health Treatment Plan from their GP

All sessions can be offered via telehealth (video call), telephone or face-to-face. This means that we can support anyone all over the world, however, we operate on AEST time zone. More information about the services we offer can be found here: Our Services

Bloom Well-being operates Tuesday – Saturday, to cater for our working/care-giving clientele. Please Contact Us to schedule your first appointment.

Bloom Well-being are currently accepting new clients. You do not need a referral from your GP, as we do not offer rebates under the Medicare Mental Health Care Plan. This means our wait times are generally shorter than elsewhere, so you can access our services sooner. All new clients are eligible for a free 15-minute phone appointment with one of our therapists. Please contact us to schedule via email: or SMS: 0477 110 953. Our team endeavour to return your email within one business day.

Bloom Well-being is not a registered Medicare provider. As such, we are currently unable to offer bulk billing or provide rebated sessions. This may change in the future.

Appointments are a minimum of 60 minutes in duration and the investment is $150 per hour. All accounts are payable at the conclusion of the service. EFTPOS is the preferred form of payment, however, online sessions can be paid via invoice or by alternate arrangement as agreed with your therapist.

Any requests for emails, report writing and resource development, are not included in the above session costs, unless specified by your therapist. Requests for these additional services can be made, and a quote will be provided prior to the commencement of any written material. Quotes are based on the above hourly rate.

Yes! Whilst Bloom Well-being is Not a NDIS registered provider, referrals from Plan-Managed and Self-Managed participants are welcomed.

Reminders are sent via email 3 days prior to your scheduled appointment.

All cancellations require a minimum of 48 hours notice. Cancellations that occur within 48 hours of your scheduled appointment will incur a cost of 50% of the scheduled appointment.

Cancellations made within 24 hours of your scheduled appointment will incur the full appointment fee. This also applies if you do not attend your appointment.

This can be waived at the discretion of Bloom Well-being staff in relevant circumstances.

You will never be charged to change your appointment from face-face to telehealth, eg. if you are unable to attend due to illness. Please provide us with as much notice as possible.

Bloom Well-being operates from a framework that acknowledges the client as the expert and the owner of their individual life experience and story. At Bloom Well-being there is no expectation from your therapist for clients to share anything that doesn’t feel safe or comfortable. Therapy can be used as a safe space to explore life challenges, traumas, or areas of concern. It can also be utilised as a strategy to strengthen the connection to yourself. Bloom Well-being offers a relational service, that supports individuals to apply a lens of curiosity, whilst exploring potential barriers to holistic wellness. Areas commonly explored include self-esteem, boundaries, and relationships. Contact us today if you would like to schedule an appointment.

During your initial session you will be provided with information regarding client rights and responsibilities, and Bloom Well-being’s privacy policies, including the limits to confidentiality. Generally, information provided by clients to a therapist remains confidential – excluding information that pertains to the abuse of young people under 18 years of age, or speaks to the risk of harm to self/others. You do not need to have reported your experience of abuse to police or another service, to access Bloom Well-being. Even if the abuse occurred when you were a child, as long as you are now aged over 18 years old. If you have any further questions, please speak to your therapist.

Bloom Well-being welcomes all feedback; compliments and complaints, as this information allows Bloom Well-being to continue evolving, to ensure accessibility and greater service provision. Please reach out to discuss.

Our team is made up of Social Workers and Community Workers.

We view our clients through a holistic lens, considering a person’s environment, family, culture, work, relationships, etc. Working in this way, we use evidence-based and trauma-informed practices to support our clients with strategies to help them overcome challenges and achieve their personal goals.

While we most definitely support clients presenting with mental illnesses and trauma, we are not psychologists and therefore we do not diagnose mental illnesses.

Have a question we didn't answer? Ask us now

At Bloom Well-being, we're committed to providing you with all the information you need to make informed decisions about your therapy journey. If you have a question that we haven't addressed on our FAQ page, please don't hesitate to ask us. Our team of experienced therapists is here to help, and we'll do our best to provide you with a clear and helpful response as quickly as possible. Simply use the input field below to submit your question, and we'll get back to you as soon as we can.